Refund Policy
Withdrawal and refund conditions
Right of Withdrawal (Within 7 Days)
In accordance with consumer protection laws, you may withdraw from your subscription within 7 days of payment without any additional fees.
- •Withdrawal possible within 7 days of first payment
- •However, withdrawal is restricted if the service has been used
- •Withdrawal is restricted once digital content delivery has begun
Refund Eligibility
Refund eligibility is determined by the following conditions.
Eligible for Refund
- ✓Within 7 days of first payment (if service unused)
- ✓Unable to use service due to service outage
- ✓Duplicate payment
Not Eligible (Considered as Service Used)
- •Created or executed SSH connection
- •Created project or folder
- •Transferred files via SFTP
- •Used cloud sync feature
- •Started collaboration using team features
- •Already used AI tokens
- •Account suspension due to terms violation
How to Request a Refund
Follow these steps to request a refund.
- Email dev@hej.ai.kr
- Include your account email address
- Explain the reason for refund
- Attach payment receipt (optional)
Required Information
- •Registration email address
- •Payment date
- •Reason for refund
Refund Processing Time
Once your refund request is approved, processing time varies.
Credit card
3-5 business days
PayPal
1-3 business days
Subscription Cancellation
Even if you cancel your subscription, you can continue using the service until the end of the current billing period.
How to Cancel
- Go to Settings > Subscription
- Click 'Cancel Subscription'
- Select cancellation reason (optional)
- Confirm cancellation
What Happens After Cancellation
- •Service available until end of current billing period
- •Auto-renewal stops
- •Data retained for 30 days then deleted
💡 Important Note
Withdrawal is restricted once the service has been used, and pro-rated refunds are not available. When you cancel your subscription, you can continue using the service until the end of the current billing period.
Duplicate Charges
If you've been charged twice, we'll refund the full amount.
- Email dev@hej.ai.kr
- Attach both payment receipts
- Processed within 1-2 business days
Refund Inquiries
If you have refund-related questions, feel free to contact us. dev@hej.ai.kr