Payment Methods
Manage your payment methods
Accepted Payment Methods
HejShell supports various payment methods.
Credit/Debit Cards
Visa, Mastercard, and local cards supported
PayPal
Pay with your PayPal account
Adding a Payment Method
- Go to Settings > Subscription > Payment Methods
- Click 'Add Payment Method'
- Select payment type
- Enter card info or PayPal account
- Save
Updating Payment Method
- Go to Settings > Subscription > Payment Methods
- Click 'Change' next to current payment method
- Enter new payment info
- Save
💡 Tip
Update your payment method before your card expires to avoid service interruption.
Billing Cycle
Subscriptions renew monthly or annually.
Billing Dates
- •Billed on the same day each month based on first payment date
- •For months without that date, billed on the last day (e.g., 31st → 28th)
Auto-renewal
Subscriptions automatically renew unless cancelled. We send an email reminder 3 days before renewal.
Receipts and Invoices
All payment history can be viewed and downloaded in the app.
How to Access Receipts
- Go to Settings > Subscription > Payment History
- Select the desired payment record
- Click 'Download Receipt'
Receipt Contents
- •Payment date and amount
- •Payment method info (masked)
- •Subscription info
- •Tax info
Payment Failed
If a payment fails, you'll receive an email notification.
Common Causes
- •Insufficient card balance
- •Card expired
- •Card declined by issuer
- •Payment limit exceeded
Solutions
- Check payment method in Settings > Subscription
- Update card info or add a different card
- Click 'Retry' button
⚠️ Grace Period
You can continue using the service for 7 days after a payment failure. Please resolve the payment issue within this period.
Payment Inquiries
If you have payment-related issues, feel free to contact us. dev@hej.ai.kr